Liming Heavy Industry Quality Tour in China--Sichuan Station
"Quality is the life of an enterprise, and service is the soul of a brand." In the current critical period of transformation and upgrading of China's grinding equipment manufacturing industry, market competition is becoming increasingly fierce, and customer needs are constantly upgrading. Liming Heavy Industry knows that only by relying on quality and service can we continuously expand our business and achieve sustainable prosperity.
In Sichuan, we work day and night to go deep into customer sites, listen to customer needs, solve practical problems, and interpret the concept of "customer success is our success" with actions. We are unswervingly close to customer needs, strengthen the construction of the service system, and transform technical advantages, equipment advantages, and talent advantages into product competitiveness and market influence, providing customers with higher quality products and better services.
Customer-centricity is the concept that Liming Heavy Industry has always adhered to. We not only pay attention to product quality, but also pay more attention to putting customer needs in the forefront, transforming from standardized production to personalized services, and letting customer needs lead the company's technology research and development and service direction. By accurately identifying customer needs, resources are reasonably allocated.
In the "Quality Tour of China" event, Liming Heavy Industry, through early intervention and in-depth communication, understands the pain points and needs of customers in actual production, accurately grasps the key technical requirements of customers, and quickly develops high value-added and highly adaptable products to ensure that customers' personalized needs are met.
Liming Heavy Industry solves practical problems and wins market trust through in-depth cooperation with customers. We use high-quality service standards to push back the optimization of product technology and production processes, continuously improve the ability to solve customer pain points, and implement customer concerns in every production detail.
Pre-sales, in-sales, and after-sales full-process service
A full-process service system from pre-sales consultation, in-sales technical support to after-sales maintenance has been established. We jointly set up a technical research team with customers to ensure that the grinding equipment is "compliant and more suitable" in actual applications and avoid the occurrence of "water and soil incompatibility".
Clearing customer production bottlenecks
We are well aware that to establish a long-term cooperative relationship with customers, we must think about what customers think and what customers are anxious about. Liming Heavy Industry quickly responds to customer needs through the linkage mechanism of "customer + sales representative + technical engineer" to help customers solve difficult problems in production.
Liming Heavy Industry continues to increase its resource investment in the market, customer and deep processing fields, transforming its technological advantages into product competitiveness and creating greater value for customers.
Efficient production to ensure delivery capabilities
Liming Heavy Industry adheres to the "customer demand-oriented" production organization model, flexibly adjusts production plans according to market changes and customer order priorities, and ensures the timely delivery of high value-added products. In the first half of the year, the delivery rate increased year-on-year, and customer satisfaction reached a new high.
Integration of production, sales and research to achieve efficient collaboration
In order to get closer to the market and customers, Liming Heavy Industry has established a multi-departmental collaborative production, sales and research integration team. The team has achieved full-process linkage from product research and development, customer demand docking, equipment production to after-sales service, ensuring the efficient implementation of customer "full life cycle" management.
Liming Heavy Industry has always believed that only by taking root in the front line of customers can we truly understand customer needs and provide better services. Since the beginning of this year, Liming Heavy Industry has visited hundreds of customers, efficiently solved the problems raised by customers, and further consolidated its cooperative relationship with customers.
Liming Heavy Industry will continue to be customer-centric, build a value system that combines service, innovation, and reputation, provide customers with higher quality products and better services, and gain the deep trust of customers and partners in the transformation of the grinding equipment manufacturing industry.
In Sichuan, we work day and night to go deep into customer sites, listen to customer needs, solve practical problems, and interpret the concept of "customer success is our success" with actions. We are unswervingly close to customer needs, strengthen the construction of the service system, and transform technical advantages, equipment advantages, and talent advantages into product competitiveness and market influence, providing customers with higher quality products and better services.
Customer-centricity is the concept that Liming Heavy Industry has always adhered to. We not only pay attention to product quality, but also pay more attention to putting customer needs in the forefront, transforming from standardized production to personalized services, and letting customer needs lead the company's technology research and development and service direction. By accurately identifying customer needs, resources are reasonably allocated.
In the "Quality Tour of China" event, Liming Heavy Industry, through early intervention and in-depth communication, understands the pain points and needs of customers in actual production, accurately grasps the key technical requirements of customers, and quickly develops high value-added and highly adaptable products to ensure that customers' personalized needs are met.
Liming Heavy Industry solves practical problems and wins market trust through in-depth cooperation with customers. We use high-quality service standards to push back the optimization of product technology and production processes, continuously improve the ability to solve customer pain points, and implement customer concerns in every production detail.
Pre-sales, in-sales, and after-sales full-process service
A full-process service system from pre-sales consultation, in-sales technical support to after-sales maintenance has been established. We jointly set up a technical research team with customers to ensure that the grinding equipment is "compliant and more suitable" in actual applications and avoid the occurrence of "water and soil incompatibility".
Clearing customer production bottlenecks
We are well aware that to establish a long-term cooperative relationship with customers, we must think about what customers think and what customers are anxious about. Liming Heavy Industry quickly responds to customer needs through the linkage mechanism of "customer + sales representative + technical engineer" to help customers solve difficult problems in production.
Liming Heavy Industry continues to increase its resource investment in the market, customer and deep processing fields, transforming its technological advantages into product competitiveness and creating greater value for customers.
Efficient production to ensure delivery capabilities
Liming Heavy Industry adheres to the "customer demand-oriented" production organization model, flexibly adjusts production plans according to market changes and customer order priorities, and ensures the timely delivery of high value-added products. In the first half of the year, the delivery rate increased year-on-year, and customer satisfaction reached a new high.
Integration of production, sales and research to achieve efficient collaboration
In order to get closer to the market and customers, Liming Heavy Industry has established a multi-departmental collaborative production, sales and research integration team. The team has achieved full-process linkage from product research and development, customer demand docking, equipment production to after-sales service, ensuring the efficient implementation of customer "full life cycle" management.
Liming Heavy Industry has always believed that only by taking root in the front line of customers can we truly understand customer needs and provide better services. Since the beginning of this year, Liming Heavy Industry has visited hundreds of customers, efficiently solved the problems raised by customers, and further consolidated its cooperative relationship with customers.
Liming Heavy Industry will continue to be customer-centric, build a value system that combines service, innovation, and reputation, provide customers with higher quality products and better services, and gain the deep trust of customers and partners in the transformation of the grinding equipment manufacturing industry.
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